Terms
LAST UPDATED: 4 OCT 2026
1. The service
Redline is a planning-change monitoring desk. It watches rezoning proposals and planning reforms across a subscriber's watch area and delivers alerts that redline changed clauses (current vs proposed) in plain English, with submission deadlines and links to the official exhibition documents. Coverage at launch: NSW only.
2. What Redline is not
Not legal advice, not planning advice, and not a lobbying or objection service. The official exhibition document is always the source of truth. Redline does not lodge submissions or objections on anyone's behalf. See the full disclaimer.
3. The register and the launch gate
- The register is free and takes no payment details.
- Redline launches when 80 genuine signups arrive within the first four weeks. If the gate is not met, Redline does not launch: every reservation is cancelled, no one is charged, and the outcome is published on the home page.
- Paid tiers open to the register first, after the gate is met.
4. Pricing
- Suburb Watch: A$29/month (AUD, GST incl). 1 suburb watched.
- Property Watch: A$49/month (AUD, GST incl). 3 suburbs + address watchlist.
- Portfolio: A$79/month (AUD, GST incl). 10 suburbs watched.
- Monthly billing, cancel anytime. Billing starts only after the launch gate is met and you confirm your tier by email.
- Reserving a tier before launch costs nothing and commits you to nothing.
5. Refunds and cancellation
- No change-of-mind refunds. ACL consumer guarantees apply as set out in section 9 below.
- Cancel anytime: monthly tiers can be cancelled at any time; the current month runs to its end and is not re-billed.
- First-month refund: cancel within 14 days of your first billing and that month is refunded in full, no arguments.
- Gate failure: if the 80-watcher gate is not met, all reservations are cancelled and nobody is charged.
- No alerts in a billing month: if your watch area produces zero alerts in a month and you feel the watch was not worth it, tell us: that month is refunded on request.
- Refunds go to the original payment method within 7 days of approval.
6. Alert standards
Alerts cover structural changes only: proposals that change what can be built, how high, or what uses are allowed. Routine applications do not make the cut. When the bar is not met, we stay quiet. A quiet month means nothing structural changed in your watch area, not that we stopped watching.
7. Liability
To the maximum extent permitted by law, our liability for any loss arising from reliance on an alert is limited to the fees paid in the 3 months before the event. Nothing in these terms limits rights you hold under Australian Consumer Law.
8. Changes
Changes are published here with a new date. Price changes apply to new billing periods only, with 30 days notice by email.
9. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
No change-of-mind refunds. ACL consumer guarantees apply.